Role purpose:
Ensure efficiency of operations and financial performance of the entire marina asset, aiming to maximize the potential of the facility
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Key accountabilities & Decision ownership
- Works directly with the Regional Operations Director and Chief Operation Officer (COO) to develop the marinas’ operating budgets, including detailed business plans
- Develops, implements and reports on the annual marina business plan including all marina operating budgets, marketing plans, customer service improvement programs, staffing plan, etc.
- Ensure the defined unified customer experience in the marina. Provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers’ needs.
- Ensure constant Marinas’ operational improvement.
- Guarantee achievement of marina operating objectives
- Provides monthly and annual reports on marina
- Ensures that all marina staff and direct reports maintain the standards;
- Manages all employees effectively and in accordance with all established HR policies.
- Carries out regular performance reviews and staff meetings
- Nurture a customer service culture and ensure all staff understand and adhere to these standards
- Ensure customer requests, inquiries and leads are appropriately addresses
- Ensures all property and assets are maintained, monitored and presented in a manner that is in keeping with the marina standards
- Conforms to all corporate and marina policies and procedures, ensuring that all marina staff conduct their duties in the same manner
- Meets established quality standards for all marina related operations;
- Maintain sites and facilities (land and water) to ensure a clean and safe environment for customers and employees
- Ensure compliance with Environmental and safety regulations and report all incidents and areas for improvement. Work with HS&E officer to ensure all relevant risks are addressed
Core Competencies, knowledge and experience
- High customer Orientation and management skills
- Problem solving, Decision making,
- Excellent interpersonal /communication skills
- Continuously looking for opportunities to increase profitability
- Ability to organize self and others, prioritize work and focus on Quality Improvement
- Multitasking with an eye to detail
- Integrity
- Ability to effectively adjust to major changes in work tasks or the work environment
Must have professional / technical qualifications
- Bachelor degree or equivalent
- Five (5) years related experience and/or training; or equivalent combination of education and experience. Preferred qualifications in Business Management, Hospitality and Asset Management.
- Fluent in English, both speaking and writing
- Advanced knowledge in MS Office Applications, especially Excel
Key Performance Indicators
- Business / Marina performance
- Customer Experience (NPS)
Lavoro in sede presso D-Marin Punta Faro a Lignano Sabbiadoro
