Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season.
Check out the role on LinkedIn:
https://www.linkedin.com/jobs/view/4302269545/?capColoOverride=true
- Welcome customers and visitors to the marina
- Support guests during arrival and departure
- Answer customer questions in person, by phone or email
- Support enquiries, mooring sales, invoices and booking administration work.
- Handle customer requests in a friendly and professional manner
- Handle and Support collection processes, by mails or outbound calls
- Assist with check-in procedures and customer documentation
- Help maintain customer information in the system
- Work closely with marina teams to ensure excellent customer service
- Assist with general front office and administrative tasks
- Support the team in resolving simple customer issues
- Friendly and positive attitude
- Customer-oriented mindset
- Good communication skills
- Team player with a “can do” attitude
- Organized and reliable
- Attention to detail
- Ability to remain calm during busy periods
- Eagerness to learn and support the team
- Excellent communication (written and verbal) and presentation skills
- Previous Customer service or hospitality experience
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Fluency in English – verbal and written
- A second language will be highly appreciated
- University degree will be considered a plus
