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Notification on the method of submitting written complaint, Croatia
In accordance with the provisions of the Article 6 par. 3 of the Act on the Provision of Tourism Services /Zakon o pružanju usluga u turizmu/(“Official Gazette” number: 130/17) we would like to inform the users of marina services that a written complaint to the quality of our services can be submitted in writing in our business premises, the receipt of the complaint will be confirmed immediately in writing, or at the following addresses:
- The Front Desk of the marina: in person
Marina Šibenik d.o.o., Obala Jerka Šižgorića 1, 22000 Šibenik
Marina Dalmacija d.o.o., Bibinje-Sukošan 1, 23206 Sukošan
Marina Borik d.o.o., Obala kneza Domagoja 1, 23000 Zadar
- E-mail and Fax:
Along with the written complaint, please provide us with your first name, last name and address, so that we can submit you a written response to your complaint, and in this way affect the improvement of the quality of our services.
The response to your complaint will be given in written no later than 15 days from the receipt of the complaint.